Refund policy

Refund policy
Returns
7 days from delivery, on all products. Unopened and unused items: full refund. Refunds are issued once the parcel reaches our office in Bareilly.

Electronics — PCB, choke, timer, thermostat
Unopened within 7 days: full refund. Opened: 7-day replacement if the part is dead on arrival — replacement, not refund. Not returnable once installed.
Before you order, send us your model number and the fault symptoms — we will confirm the part is right for your problem.

Return shipping
We pay if we sent the wrong part. We pay if you verified the part with us before ordering and it still did not fit. You pay if you ordered without verifying, or without sending us the sample piece.

Parts that arrive damaged
If a part arrives broken or damaged, tell us within 7 days of delivery and send an unboxing video: a video that shows the parcel being opened and the damaged part inside. With the unboxing video we replace the part and you pay no delivery charge. Without an unboxing video your return request may be rejected, and a replacement may carry a delivery charge at the courier's rate, not ours. Photos of the damage help us, but they do not replace the video.

Refunds
We always refund. Money that is not ours is not ours to keep. Refunds go back to the original payment method once the parcel is received at our office.

How to start a return
WhatsApp us at +91 76182 40069, or email shopkustom.support@gmail.com, with your order number and a photo of the part. Our automated assistant, Luna, receives your message and passes it to us. A person from our team then replies to you. You can also message our WhatsApp line and choose Returns and refunds: our assistant, Luna, asks what the problem is and passes your return request to us.